WHAT TO EXPECT
What to Expect from Milanni Fashion
Our Business – Full Transparency
Who We Are
Milanni Fashion is a fashion brand operated by the Belgian company Globify (Registration No. (CVR): 1.034.234.586, VAT No.: BE [Insert Number]). We are registered at Oude Houtlei 129, Box 202, 9000 Ghent, Belgium. Our focus is on serving our customers with modern, stylish clothing.
Where Our Products Come From
All our products are produced and shipped from our warehouse in Asia. This is the reason for our competitive prices—we shorten the supply chain by shipping directly from the manufacturers to you, eliminating many of the costs typically added by middlemen.
Shipping Times – Why Does It Take 8–12 Days?
The Story Behind Our Delivery Process
Our products are shipped directly from our warehouse in Asia. This is a deliberate business decision that allows us to:
- Keep prices competitive for our customers.
- Offer a larger and more varied product range.
- Work directly with manufacturers to ensure quality.
Detailed Delivery Process
- Order Processing: 1–3 business days from order to shipment.
- International Shipping: 8–12 days from shipment to delivery.
- Tracking: All packages are sent with a tracking number, which you will receive via email.
We understand that this delivery time is longer than many local shops, but we believe the benefits of our international business model outweigh the wait.
Our Return Policy – Full Transparency
30-Day Right of Return
You have 30 days from the receipt of your order to return products that do not meet your expectations. We want you to be 100% satisfied with your purchase.
Return Costs We are transparent about the fact that returns are not free:
- You must pay for the return shipping to our warehouse in Asia.
- This is a necessary part of our business model that allows us to keep prices low for all customers.
Why Are Items Returned to Asia?
Since our warehouse is located in Asia, all returned items must be sent there to be processed. While this may be less convenient than a local address, this model allows us to:
- Keep product prices low.
- Offer a wide selection of products.
- Avoid unnecessary middlemen.
The Return Process in Detail
- Contact us at info@milannifashion.com to request a return.
- We will send you precise return instructions and the correct warehouse address.
- Send the package using a trackable shipping method.
- Once we receive the package, we process the return within 7 days.
- Refunds are issued to your original payment method.
Product Quality and Pricing
Our Quality Promise
We choose our products carefully to ensure a good balance between price and quality. While we do not offer luxury goods, we strive to deliver stylish, modern clothing of good quality at affordable prices.
How We Keep Prices Low
- Direct shipping from manufacturers.
- Minimizing inventory and overhead costs.
- An efficient business model without physical retail stores.
Contact and Customer Service
Always Available for You
We prioritize great customer service and are available 7 days a week:
- Email: info@milannifashion.com
- Phone: +1 917 7307911
Customer Service Hours
- Monday–Friday: 8:00 AM – 8:00 PM
- Saturday–Sunday: 8:00 AM – 4:00 PM
Our Service Promise
We always strive to respond to all inquiries within 24 hours. Your satisfaction is our highest priority.
Our Commitment to Transparency
As an international company, we are committed to full transparency regarding all aspects of our business. We believe that honest communication is the foundation of a good relationship with our customers. This page is designed to give you all the information you need to make informed purchasing decisions at Milanni Fashion.
If you have further questions, you are always welcome to contact us.